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Informations of interest about Cuba. Rent and accommodation in Cuba, documentation to travel to Cuba, payments, customs laws, medical assistance
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FAQ

1. Why to rent a private lodging in Cuba?
2. Is legal to rent a private lodging in Cuba?
3. Why through RentaenCuba?
5. Can I find the lodging with the characteristics that I look for?
6. How to make the reservation?
8. Must I pay extra by to have made the reservation here with RentaenCuba?
9. How can find the answer to my doubts?
10. How is the payment of the reservation? To whom I must pay? Is needed a payment in advance before the arrival?
11. Do I need passport to travel to Cuba?
12. Do I need visa to travel to Cuba?
13. Is needed reservation in some hotel to enter Cuba?
15. Is Cuba a safe place?
16. What documentation is needed to enter in the country and how long can I stay in Cuba? How to extend my permission of stay?
18. What things can I take legally with me when I leave Cuba?
21. Can I use in Cuba credit cards?

 

1. Why to rent a private lodging in Cuba?

Let us think that most of the people who travel to Cuba they are looking for to be in direct bonding with our nature, our beaches, our culture, our music and mainly: with our people. Therefore, to stay in a private house is the best way to be in direct bonding with the Cubans, to receive our hospitality, to know how we live, how we are, how we faced the problems of the daily life. Another evident reason is that you can save money if you rent in a private house. Most of the private lodgings they are more economic than the Hotels of the Cuban State. In addition, when being in a particular lodging, you are not forced to take the routine life that imposes the hotels in any place of the world, and thus you feel like in your house. The third reason is that in a private house allow you to have Cuban guests or friends and they are even possible to sleep. Notice that the Cubans that you invite they cannot be minor and these must give to the renter their complete name as well as their identification number to be written down in a book of control of the propietor of the lodging (is a demand of the laws). In the hotels of the State it’s not allowed to receive visits of Cuban in the rooms. In addition, this type of familiar business is always more efficient and customized. As you pay the amount of the rent directly to the proprietor of the house, you will be helping the economy of a Cuban family by this way.

2. Is legal to rent a private lodging in Cuba?

From 1997 the Cuban government allowed the Cuban families to initiate their businesses of rents to foreign tourists in legal way in almost all the country. To carry out this economic activity, the proprietors pay a rent license monthly, in addition to the corresponding annual taxes.

3. Why through RentaenCuba?

RentaenCuba allows a detailed search of the characteristics that you need for your lodging, from the price to the comforts RentaenCuba in addition, will show you photos for your election. We will be in charge of all the transaction of your stay, we will respond the reserve to you in 24 hours and with much professionalism we will take care of any restlessness to you online. Most of the international flights arrive late at night and with the height level of the tourism in Cuba is something difficult to find good supplies at those hours. The process of the reservation is extremely simple. You can trust us, all the houses that we make its available count on the due license by the Cuban authorities to offer this type on watch.

4. How to find an apartment or specific house in RentaenCuba.com?

Using the choice Booking house in Cuba that appears in the left column of our site, specify the requirements of the house that you need from the price to the comforts. This assistant will filter your search and avoid to review many houses in which you are not interested.

5. Can I find the lodging with the characteristics that I look for?

If you cannot find in our directory the lodging with the conditions that you need then using the choice of Contact us that appears in the horizontal bar, send us the requirements that you wish to have in your lodging and be sure we will find it.

6. How to make the reservation?

After you have found the house wished and the room that adjusts to your necessities, you must click in the button Booking room that will find in the page that visualizes the details of the same one. If you want to reserve more than a room this same procedure by each room must be repeated. Next, will appear to you a form that you must complete and when finalizing press the button OK.

7. How to obtain the confirmation of my reservation?

In a nongreater term of 24 hours, we will send you an electronic mail to the direction that is specified in the form that contains the data of the reserve, in which we will confirm the reservation to you, we will give you the data of the rented room (address, phone, proprietor) and any other instructions that we consider opportune.

8. Must I pay extra by to have made the reservation here with RentaenCuba?

No, you will only pay the price that shows with the characteristics of the room that you want reserve.

9. How can find the answer to my doubts?

Please, click in the choice Contact us that appears in the horizontal bar and let us know your restlessness. Surely we will answer within next 24 hours. Also you can add us the program of messengers Hotmail by the address rentaencuba@msn.com.

10. How is the payment of the reservation? To whom I must pay? Is needed a payment in advance before the arrival?

You will pay in cash once you arrive at the lodging and directly to the owner of the room that you reserved. The owner will demand the advance money from the unitary price of the room by the amount of days that you had reserved with us. There are no advance payments before your arrival.

11. Do I need passport to travel to Cuba?

Yes, not matter you are by your nationality, you will need a passport that must be valid by at least 6 months from the date of your entrance in Cuba.

12. Do I need visa to travel to Cuba?

You will need a denominated "card of tourist" like a visa. If you travel through Canada, Mexico or the Bahamas, the travel agencies in those countries can provide you that card or in the same Cuban airport.

13. Is needed reservation in some hotel to enter Cuba?

Not necessarily, when entering the country the Cuban authorities frequently ask in which hotel you will remain. If you do not have a voucher, electronic mail or some type of document printed with the name and direction of the hotel (or the private house), they will insist to reserve a stay of 3 nights in a hotel that they will offer (often with high prices). The best option is to have your booking printed before your arrival and not to accede to this request to reserve in a hotel.

14. Is it necessary to pay some tax to leave Cuba?

Yes, it is necessary to pay an airport tax of 25 CUC.

15. Is Cuba a safe place?

Absolutely. Cuba is one of the safest countries of the world, with a lowest index of cases of violence. In the island the tourists are dealt with respect by the local population and will be fascinated by the hospitality of our people. Despite you must take the normal precautions from security like: Don’t carry more money than the necessary one in your wallet, not to leave your properties bye negligence, beware of the improvised tour guides, they are not professional, in many occasions they don’t know the history and the Cuban culture and they are amiable to deceive the tourists. In the most important cities you will find international clinics with service 24 hours. The medical insurance is available. Vaccines are not required to come to Cuba.

16. What documentation is needed to enter in the country and how long can I stay in Cuba? How to extend my permission of stay?

At your arrival to the country you must have on your passport a nonsmaller use of six months and your visa or permission of entrance. The visa can be valid by a term of 30 days, later if you want to extend your stay can go to the Immigration office before the finish of the visa in order to ask for the extension or prorogation of your visa.

17. Which are the main Customs Laws that I must know before my trip to Cuba?

Before traveling to Cuba you must know some of the Customs regulations, as for example is the entrance of explosives, porno, firearms, video recorders, VHS or DVD, irons, microwaves oven are forbiden; you can carry, tax-free, two bottles of licor, a cigarette box 10 units and your personal things, like teeth brush, etc, as well as the own jewels, video or photo cameras, typewriter, sport effects, tools for fishing, etc. You can carry, free of the payment of the customs rights, up to 10 kg of medicines, whenever such they are in their original packages.

18. What things can I take legally with me when I leave Cuba?

You can extract of the country tobaccos by a maximum value of 1000 CUC with the corresponding bills of the stores authorized by the Cuban government, and single up to 23 tobaccos without bill and six rum bottles. In order to extract art works you must have a written permission of the "National Registry of Cultural Goods of the Direction of Patrimony of the Ministry of Culture".

19. Electricity

The electrical current in most of the residential and commercial places, offices and hotels is 110V/60 Hertz, although already there are facilities with 220V/60 Hertz. The power outlets are flat pins, but you can use converters.

20. What is the best choice to transport in Cuba?

There is not recommendable to use the urban buses† including the "camels" -, they always go full and their frequency is unstable; we suggest move in tourist taxis, buses or walking if the distances are short.

21. Can I use in Cuba credit cards?

MasterCard and VisaCard are accepted in most of the establishments. You can extract cash of cards in several banks and big hotels in all the Island, but is advisable to bring money in cash since the extraction can take time and in many places you only can pay in cash. Also you can use traveler's checks for the payment of some services.

22. How can I communicate by phone in Cuba?

The phone calls to any city of the world can be made from any International Telephone Center. Also the service of prepaid phonecards exists that offer the opportunity to call by automatic teleselection to any city of Cuba or the rest of the world. You can travel with your own cellular phone, that must have the following technical characteristics so that work in Cuba: Norm GSM (European norm), in the band of the 900 MHz. For more details (to charge your mobile equipment or to contract the services of moving body rent) contact with company CCOM in its airport office or in the 3th Ave. number 9402, between 94 St. and 96 St., Miramar, Playa, phone (53 7) 204-1640, or Norm TDMA (American norm), in the 800 MHz band. For more details (to charge your mobile equipment or to contract the services of moving body rent) contact with CUBACEL company at its airport office or in 28 St. number 510, between 5th Ave and 7th Ave, Miramar, Playa, phone (53 7) 880-2222. In order to call to Cuba you must to dial the 53, later the code of the city and immediately the wished number. In order to call directly from Cuba to any country of the world you must dial first 119, followed of the code of the country, code of the city and the wished number. For call by operator dial 09, say to the operator the country, city and wished number. For the national calls you must dial the 0, immediately dial the code of teleselection of the locality and the wished number.

23. How is the medical attention to foreigners in Cuba?

The World Organization for the Tourism data has stablished that between 20 and 50 percent of the tourists have health problems in their trips. So, Cuba has created a system of specialized attention to take care of its visitors. From the accumulated experience stablished a national network of medical aid to tourists in three categories: the direct attention in hotels or places of lodging, the international clinics created in the tourist areas and the provincial or national hospitals, according to the requirements of each case. From the facilities specifically created for the foreigners and those of the national system of health, all them are used in these levels of attendance. Among them stand out:

• Health Villa El Saltón (Santiago de Cuba)
• Thermal center of San Diego de los Baños (Pinar del Rio)
• Center of Rest and Health of Topes de Collantes (Cienfuegos)
• The House of the Valley (Matanzas)
• Orthopedical Hospital “Frank País” (La Habana)
• Surgical and Clinical Hospital “Hermanos Ameijeiras” (La Habana)
• Clinical and Surgical Hospital “Manuel Fajardo” (La Habana)
• Orthopedical Hospital for Rehabilitation “Julito Díaz” (La Habana)
• The Internacional Clinic “Cira García” (La Habana)
• The Internacional Clinic “Camilo Cienfuegos” (La Habana)
• The International Clinic of Est Beaches (La Habana)
• Cardiac Center of the Pedhiatric Hospital “William Soler” (La Habana)
• Health Villa Tarará(La Habana)
• International Center for the Treatment of the Third Age (La Habana)
• Clinical and Surgical Hospital “Faustino Pérez” (Matanzas)
• The International Clinic of Varadero (Matanzas)
• Underwater Medicine center
• The International Clinic of Trinidad
• The International Clinic of Cienfuegos
• Center for drugs addicts “El Quinqué” (Holguín)
• The International Clinic of Guardalavaca (Holguín)
• The International Clinic of Santa Lucia (Camagüey)
• The International Clinic of Coco Key (Ciego de Ávila)
• The International Clinic of Santiago de Cuba

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